Responses Key To Reviews

Aloha Kakou:

Guests won't always let you know about their experience here at the Outrigger Maui Eldorado. Sometimes, they'd rather keep quiet until they post a review on TripAdvisor.com or a similar website.

While I have been reading these reviews for quite a while, it is only this year that I have begun to respond which is somewhat rare, according to this article.

Negative reviews can help improve the property, but only if we are willing to take the time to understand that the guest is giving us constructive criticism.

http://www.usatoday.com/travel/hotels/2010-03-23-businesstravel23_ST_N.htm