Quote Of Note

Aloha Kakou:

Let's take these paragraphs from an article in June's Lodging Hospitality magazine:

Steve Joyce, President & CEO of Choice hotels, reminded owners success is a shared burden: It’s Choice's role to drive guests to the properties; franchisees must make sure their hotels are clean, in good condition and staffed by well-trained and friendly employees.“In this down economy, Choice’s value-oriented brands are in a great place to capture guests from other hotel companies,” said Joyce. “That’s why it’s so important that our hotels all deliver a top-notch, consistent experience to every guest, every time. Those hotels that can’t meet their brand’s guest-care standards must be improved or removed.”

Can you see the relationship between Outrigger and our owners in these words? Outrigger Maui Eldorado owners are the hotels; Outrigger is the franchisor. Outrigger brings the guests to your unit; is your unit ready to meet those guests' expectations?